Help centre
FAQs
The questions we get asked most about ordering, processing times, shipping, and your privacy. Still stuck? Contact us and we'll help you out.
Can I change my order?
We're unable to make any changes to your order once you've hit the 'place order' button. Please double-check your items, shade, and shipping address before you check out.
When will my order ship?
It takes 7-14 business days to process orders. Once your order has been processed, whichever shipping method you selected will be processed and shipped.
How do I know if my order has shipped? Can I track it?
Once your order ships, you will receive an email containing your tracking number. You can track your order at any time with that number.
Do you ship globally?
No. We ship only to the US, UK, Australia, and Canada.
Is my personal information kept private?
Yes. In accordance with the new and updated data protection act, we promise to keep your information private and secure.
What can I do if my order is going to the wrong address?
If your parcel has already been dispatched, we are unable to change your shipping address for you. Please contact USPS directly to redirect it.
Looking for your parcel? Track your order.